Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at shopglowfit02@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at shopglowfit02@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at shopglowfit02@gmail.com.
We have a 10day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at shopglowfit02@gmail.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at shopglowfit02@gmail.com.
Damages and issues
Damages and Issues
Please inspect your order upon delivery. If you receive a damaged, defective, incorrect, or missing item, contact us within 48 hours of delivery at shopglowfit02@gmail.com with your order number and clear photos of the issue.
We will review your request and, if approved, arrange a replacement or refund at no additional cost. Claims made after 48 hours of delivery may not be eligible for replacement or refund.
Exceptions / non-returnable items
The following items cannot be returned or refunded:
- Products that have been used, washed, damaged, or are not in their original condition.
- Products returned without original packaging or tags.
- Items returned after 10 days of delivery.
- Gift cards, digital products, and downloadable items (if applicable).
- Clearance, sale, or promotional items marked as Final Sale.
- Personalized or custom-made products.
If you have any questions about whether your item is eligible for a return, please contact us at shopglowfit02@gmail.com before sending it back.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that it may take additional time for your bank or payment provider to process and post the refund.
Original shipping charges and return shipping costs are non-refundable unless the item received was damaged, defective, or incorrect.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refund Policy
At GlowFit, customer satisfaction is our priority.
- Returns are accepted within 10 days of receiving your order.
- The product must be returned in good condition, unused, unwashed, with all original tags and packaging.
- Products that are damaged, used, or not in their original condition are not eligible for a return or refund.
- Customers are responsible for paying the return shipping fee.
- Once we receive and inspect the returned product, eligible refunds will be processed.
- Original shipping charges are non-refundable.
- To request a return or refund, please email shopglowfit02@gmail.com with your order number and the reason for your return.